Dialogic Diva Pro PCI Installation Manual download pdf (Page 9)

GFI FaxMaker 1 Installing fax devices | 9

13. Check that the settings match your setup. If you did not make any configuration changes (i.e. you

have left all settings as default), click Apply and close the Brooktrout Configuration tool. If you need

configuration assistance, you can refer to the help included in the configuration tool.

NOTES

1. If the drivers do not work immediately when you start the GFI FaxMaker Fax Server or some

lines refuse to send or receive, please reboot the computer.

2. If an analog board refuses to dial out, make sure that the Tone Dialing option is enabled for the

line in the GFI FaxMaker Configuration > Lines/Devices node.

3. If using multiple Brooktrout boards in one chassis, make sure that they are of the same type.

Having different Brooktrout boards in one chassis is not a supported setup. Also make sure that

the rotary switch on the Brooktrout boards are setup in as sequential numbers starting from 2.

I.e.: Module 1 rotary switch set to 2, Module 2 rotary switch set to 3, etc...

1.3.2 Troubleshooting Brooktrout cards

To troubleshoot any hardware installation issues, download the Brooktrout diagnostics software from

Dialogic Technology and ensure the card is installed properly. If the card is not recognized or not

running, contact Dialogic Technology technical support.

Screenshot 8: Brooktrout diagnostics software

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Dialogic Diva Pro PCI Installation Manual Page 9