Dialogic Diva Pro PCI Installation Manual download pdf (Page 19)

GFI FaxMaker 2 Troubleshooting and support | 19

2 Troubleshooting and support

2.1 Introduction

This topic explains how to resolve any issues encountered during installation of GFI FaxMaker. The

main sources of information available to solve these issues are:

This manual - most issues can be solved through the information in this help system.

GFI Knowledge Base articles

Web forum

Contacting GFI Technical Support

2.2 Knowledge Base

GFI maintains a comprehensive Knowledge Base repository, which includes answers to the most

common installation problems. In case that the information in this manual does not solve your

installation problems, next refer to the Knowledge Base. The Knowledge Base always has the most up-

to-date listing of technical support questions and patches. Access the Knowledge Base by visiting:

http://kb.gfi.com/.

2.3 Web Forum

User to user technical support is available via the GFI web forum. Access the web forum by visiting:

http://forums.gfi.com/.

2.4 Request technical support

If none of the resources listed above enable you to solve your issues, contact the GFI Technical

Support team by filling in an online support request form or by phone.

Online: Fill out the support request form and follow the instructions on this page closely to submit

your support request on: http://support.gfi.com/supportrequestform.asp

Phone: To obtain the correct technical support phone number for your region visit: http://www.g-

fi.com/company/contact.htm

NOTE

Before contacting Technical Support, have your Customer ID available. Your Customer ID is the

online account number that is assigned to you when first registering your license keys in the GFI

Customer Area at: http://customers.gfi.com.

We will answer your query within 24 hours or less, depending on your time zone.

2.5 Documentation

If this manual does not satisfy your expectations, or if you think that this documentation can be

improved in any way, let us know via email on: documentation@gfi.com.

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Dialogic Diva Pro PCI Installation Manual Page 19