Dialogic Vision CX Video User Manual download pdf (Page 4)

Service offers

Our Service offers

Sintel’s commitment to quality

APID DELIVERY AND FOLLOW

UP OF ORDERS

24 hour delivery: our commitment

All orders, received before 1 pm, for products in stock will be delivered to all

major cities in the EEC the next business day, and in 48/72 hours in Africa.

Most of our products are available from stock.

Our deliveries: traceability

We use TNT Express for our deliveries. The packages we send you are

identifiable and traceable so that you can be informed in real time as to the

progress of your orders.

Your orders: confirmation

Each of your orders will be acknowledged with confirmation of the scheduled

delivery date.

Delivery direct to your own customer: rapidity and efficiency

At your request and without extra cost, your order can be delivered direct to

your own customer (only if in EEC).

INTEL TEAM IS ENTIRELY AT YOUR SERVICE

Sales teams responsive to your requests

Our sales teams are available from 9am to 6.30pm local

time and will give you an immediate response to 80% of

your requests for prices or other information. More

complex and specific projects will take us 48 hours at

most. Count on us to propose the best possible

solution to your needs whether in terms of pre-

purchase service, installation or maintenance.

Our product managers are there to serve you

Our product managers will be happy to visit your

customers with you in order to help you define the

best product solutions. They can then continue to

help you implement your projects.

Our technical department is at your disposal

Sintel offers you a complete range of services adapted

to your requirements, every day between 9am and 5.30

pm local time.

" Our presence on site will guarantee you quality of installation

and we always commit to an end result.

" Our maintenance contracts provide you with the assurance of rapid repair

or assistance as well as an extension of the applicable product warranties.

OUR WEBSITE

For all your technical questions,

don’t hesitate to visit our website:

www.sintel.com, where you’ll find:

" Technical details for all our products

" Demoware downloads

" Numerous FAQs

Our Services

Sintel’s added value is a function of our knowledge of the market

and of our technical and commercial know-how.

Our aim is to help our partners perform even better by placing Sintel’s

know-how at their disposal throughout the EEC via a range

of tailored services designed to support them at all stages of their

projects: the audit of requirements, modelling, installation and

maintenance.

These services can be grouped into 4 major offerings:

• Pres-sale Service

• Assistance with installation

• After-sales support and maintenance

• Training

PRE-SALES SERVICE

Depending on the size and/or degree of importance of your project, Sintel

will make its technical expertise available to you at no charge so as to help

you design and/or validate your projects and those of your customers via the

following services:

• Audit: Sintel’s teams can help you inspect your infrastructure, define

requirements and indentify potential solutions that take account of network

and other constraints.

• Modelling: so as to ensure the solution is appropriate, our engineers will

perform laboratory validation and let you try a functional model in one of

our showrooms.

At your request, our engineers can also install an on-site platform, thereby

enabling your customer to determine the pertinence of their choice of

investment by trying out the product in their own environment. Two options

are possible:

• Loan of the product: products can be installed on-site for 30 days at a

cost of 15% of their outright purchase value. Such loans are subject to

availability of stock and to a preliminary review.

• Try and Buy: products can be ordered by the customer subject to

return within 15 days of delivery if they do not meet requirements, in

which case a credit note will be issued for the full value of the

products ordered.

However it should be noted that either form of on-site model must

obligatorily be associated with an installation assistance or training

module (see below).

www.sintel.com

[email protected]

www.sintel.com

Sintel 2009/2010 Guide

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Dialogic Vision CX Video User Manual Page 4

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