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b. From an External Phone
• From an external phone, dial the extension for a UM-enabled user and leave a voicemail
message.
• Confirm the voicemail message arrives in the called user’s inbox.
• Confirm this message displays the phone number as the sender of this voicemail.
5. Dial Auto Attendant(AA)
• Create an Auto Attendant using the Exchange Management Console:
• Under the Exchange Management Console, expand “Organizational Configuration” and
then click on “Unified Messaging”.
• Go to the Auto Attendant tab under the results pane.
• Click on the “New Auto Attendant…” under the action pane to invoke the AA wizard.
• Associate the AA with the appropriate dial plan and assign an extension for the AA.
• Create PBX dialing rules to always forward calls for the AA extension to the UM server.
• Confirm the AA extension is displayed in the diversion information of the SIP Invite.
• Dial the extension of Auto Attendant.
• Confirm the AA answers the call.
6. Call Transfer by Directory Search
• Method one: Pilot Number Access
• Dial the pilot number for the UM server from a phone that is NOT enabled for UM.
• To search for a user by name:
• Press # to be transferred to name Directory Search.
• Call Transfer by Directory Search by entering the name of a user in the same
Dial Plan using the telephone keypad, last name first.
• To search for a user by email alias:
• Press “#” to be transferred to name Directory Search
• Press “# #” to be transferred to email alias Directory Search
• Call Transfer by Directory Search by entering the email alias of a user in the
same Dial Plan using the telephone keypad, last name first.
• Method two: Auto Attendant
• Follow the instructions in appendix section 5 to setup the AA.
• Call Transfer by Directory Search by speaking the name of a user in the same Dial
Plan. If the AA is not speech enabled, type in the name using the telephone keypad.
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