Dialogic DMG1008MTLDNI User Manual download pdf (Page 17)

Appendix

1. Dial Pilot Number and Mailbox Login

• Dial the pilot number of the UM server from an extension that is NOT enabled for UM.

• Confirm hearing the greeting prompt: “Welcome, you are connected to Microsoft Exchange. To

access your mailbox, enter your extension...”

• Enter the extension, followed by the mailbox PIN of an UM-enabled user.

• Confirm successful logon to the user’s mailbox.

2. Navigate Mailbox using Voice User Interface (VUI)

• Logon to a user’s UM mailbox.

• If the user preference has been set to DTMF tones, activate the Voice User Interface (VUI)

under personal options.

• Navigate through the mailbox and try out various voice commands to confirm that the VUI is

working properly.

• This test confirms that the RTP is flowing in both directions and speech recognition is working

properly.

3. Navigate Mailbox using Telephony User Interface (TUI)

• Logon to a user’s UM mailbox.

• If the user preference has been set to voice, press “#0” to activate the Telephony User

Interface (TUI).

• Navigate through the mailbox and try out the various key commands to confirm that the TUI is

working properly.

• This test confirms that both the voice RTP and DTMF RTP (RFC 2833) are flowing in both

directions.

4. Dial User Extension and Leave Voicemail

• Note: If you are having difficulty reaching the user’s UM voicemail, verify that the coverage

path for the UM-enabled user’s phone is set to the pilot number of the UM server.

a. From an Internal Extension

• From an internal extension, dial the extension for a UM-enabled user and leave a voicemail

message.

• Confirm the voicemail message arrives in the called user’s inbox.

• Confirm this message displays a valid Active Directory name as the sender of this

voicemail.

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Dialogic DMG1008MTLDNI User Manual Page 17