Dialogic IMG 1004 User Manual

Dialogic® IMG 1010/1004 Integrated Media Gateways Installation and Setup Guide Release 10.3.x / 10.5.x

Installation and Setup 2 Items Required for Installation - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Introduction

Installation and Setup 92 Items Required for Installation - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Introduction

IMG 1004 - Introduction 93 Sample Network Scenario - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Introduction The f

Installation and Setup 94 Licensing - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Introduction Overview The IMG 10

IMG 1004 - Introduction 95 License Validation Failure If for some reason the license isn't valid for your IMG 1004 the icon shown below will appe

Installation and Setup 96 Wireless Codecs Up to 128 ports can be licensed for AMR AND EVRC. See Table 1 below. Table 1 SS7 ISUP CAS VOIP ISDN EVR

97 IMG 1004 - Hardware Installation Hardware Installation Task Summary - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004

Installation and Setup 98 Site Preparation - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Hardware Installation Ensu

IMG 1004 - Hardware Installation 99 Power See Connecting AC Power Electromagnetic Interference Electromagnetic Interference (EMI) is a type of radiat

Installation and Setup 100 Unpacking - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Hardware Installation Retain all

IMG 1004 - Hardware Installation 101 Rack Mounting the IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Hardware Installa

IMG 1010 - Introduction 3 Sample Network Scenario - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Introduction The

Installation and Setup 102 Surface Mounting - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Hardware Installation Mou

IMG 1004 - Hardware Installation 103 AC Power Specifications Topic Location: Hardware Reference > Power The AC input power must conform to the fo

Installation and Setup 104 Connecting AC Power - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Hardware Installation

IMG 1004 - Hardware Installation 105 Connecting Ethernet and TDM Cables - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 100

Installation and Setup 106 Timing - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Hardware Installation Timing By def

107 IMG 1004 - Software Installation and Setup Software Installation Overview - IMG 1004 Topic Location: IMG1004-Installation and Setup Guide > IM

Installation and Setup 108 Before You Begin  Verify you have unpacked, mounted, and connected power to the GCEMS server (Linux Server) and IMG 1004

IMG 1004 - Software Installation and Setup 109 Procedure: 1. If not already configured when Linux Red Hat Enterprise OS was installed then a Linux u

Installation and Setup 110 Summary of Software Installation and Setup Tasks - IMG 1004 Topic Location: IMG1004-Installation and Setup Guide > IMG

IMG 1004 - Software Installation and Setup 111 Configuring the Linux User - (excelsw) Topic Location: IMG 1010-Installation and Setup Guide > IM

Installation and Setup 4 Licensing - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Introduction Overview The IMG 1010

Installation and Setup 112 Installing GCEMS Software Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and S

IMG 1004 - Software Installation and Setup 113 6. Once finished an icon for ClientView, AdminView, StopGCEMS, and StartGCEMS is automatically created

Installation and Setup 114 GCEMS Installation Script Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and

IMG 1004 - Software Installation and Setup 115 Installing IMG ClientView Software [excelsw@img2-dtran ftpBuilds]$ su Password: [root@img2-dtran ftpBu

Installation and Setup 116 SK_PRODUCT_HELP - to determine which Cantata help should be used PATH - to find the correct version of JAVA ***************

IMG 1004 - Software Installation and Setup 117 Folders and Files Created During Installation Topic Location: IMG 1010-Installation and Setup Guide

Installation and Setup 118 /opt/cantata (dialogic)/common directory backup During each day, files are generated in the IMG under multiple folders tha

IMG 1004 - Software Installation and Setup 119 treatment Contains vocabulary index files, vif.csv, and img_vocab.dat files which are all used when pl

Installation and Setup 120 Configure GCEMS and Start Linux Services - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-

IMG 1004 - Software Installation and Setup 121 7. The first step is to create a link for the dhcpd.conf file in /etc. There are two ways to create t

IMG 1010 - Introduction 5 Evaluation License Evaluation licenses expire after a specified number of days. If you are using an Evaluation License, the

Installation and Setup 122 Create dhcpd.conf file 1. As Super User, create the dhcpd.conf file. Run the dhcpd file creation script located in one o

IMG 1004 - Software Installation and Setup 123 Create the ntp.conf file. 1. As a Super User Create the ntp.conf file. Go to /opt/cantata/common/

Installation and Setup 124 CRON Jobs The IMG includes a crontab that manages GCEMS processes. This crontab runs automatically when the GCEMS is star

IMG 1004 - Software Installation and Setup 125 IMG 1004 - Downloading System Software - IMG1004 Topic Location: IMG 1004-Installation and Setup Guide

Installation and Setup 126 Diagram The following illustration shows the transfer of IMG 1004 System Software using FTP from an FTP server to each IMG

IMG 1004 - Software Installation and Setup 127 Starting GateControl EMS Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software

Installation and Setup 128 2. If however the GCEMS had already been controlling the IMG(s) there will be a system.cfg file located in /opt/cantata/

IMG 1004 - Software Installation and Setup 129 5. GCEMS is now started. Verify that all processes are running by entering the following command: $ p

Installation and Setup 130 Starting ClientView Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup o

IMG 1004 - Software Installation and Setup 131 5. You are now connected to the GCEMS Server and are ready to use ClientView. To access the On-line He

Installation and Setup 6 SS7_Base The SS7 base license will need to be loaded if SS7 is going to be used. SS7_ISUP (CICS) Up to 768 Ports can be lice

Installation and Setup 132 Configuring Remote Desktop Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and

IMG 1004 - Software Installation and Setup 133 Loading/Running VNC on PC running Windows® Operating System The VNC Client is installed on a separate

Installation and Setup 134 Troubleshooting: Use this troubleshooting section to try and diagnose any problems that could arise Scenario 1: PROBLEM:

IMG 1004 - Software Installation and Setup 135 Scenario 2: PROBLEM: 2. Cannot logon to VNC server through VNC Viewer. Get unable to connect to host

Installation and Setup 136 Miscellaneous Information Shared Connection With RealVNC, two people can connect to the same GCEMS and both can have monit

IMG 1004 - Software Installation and Setup 137 Selecting/De-selecting Linux Services Topic Location: IMG 1010-Installation and Setup Guide > IMG

Installation and Setup 138 Installing ClientView for Windows® Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installat

IMG 1004 - Software Installation and Setup 139 Setting Host Flags Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Inst

Installation and Setup 140 Calculating the BootFlag: The boot flag is calculated by adding values above based on desired system attributes. TDM If sy

IMG 1004 - Software Installation and Setup 141 Sample dhcpd.conf File - IMG 1004 Topic Location: IMG1004-Installation and Setup Guide > IMG 1004-S

IMG 1010 - Introduction 7 DSP_Resource Points The IMG 1010 initially comes licensed with 1024 Resource Points. Licenses are then created in 1024 por

Installation and Setup 142 Assigning ClientView Users Topic Location: Administration > User Management Unless you specifically assign user privil

IMG 1004 - Software Installation and Setup 143 Help For a list of commands, type help More Information For more detailed information on Administeri

Installation and Setup 144 Changing or Deleting GCEMS and User Interface Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Softwa

IMG 1004 - Software Installation and Setup 145 Recommended Linux Configuration and OS Settings Topic Location: IMG 1010-Installation and Setup Guide

Installation and Setup 146 Linux Packages At the very least install the packages in the table below. It is recommended that when installing Linux that

IMG 1004 - Software Installation and Setup 147 Not Required The following Linux Services are not required. For superior IMG performance, it is advisa

Installation and Setup 148 IP Security for IMG and GCEMS Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation a

IMG 1004 - Software Installation and Setup 149 Connections to the GCEMS server Port # Description Purpose Connection from TCP: 22 SSH Remote

151 Downloading System Software Using Boot File on an SD Card - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-SD Card

Installation and Setup 152 Steps 1. Insert the SD Card into an SD Writer connected to a PC. 2. On the SD Card is a file named bootup.cfg. Open this

IMG 1004 - SD Card 153 4. Any line beginning with the # symbol is a comment and is not processed by the IMG 1004. Below is the information the user

Installation and Setup 154 Downloading System Software From an SD Card - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-

IMG 1004 - SD Card 155 4. Below is what the SD Card bootup.cfg information will look like. ################################################# ######

Installation and Setup 156 5. Any line beginning with the # symbol is a comment and is not processed by the IMG 1004. Below is the information the us

IMG 1004 - SD Card 157 Distributing System Software Using an SD Card - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-S

Installation and Setup 158 Default bootup.cfg Configuration File - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-SD Ca

IMG 1004 - SD Card 159 SD Card Remote Provisioning - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-SD Card Overview T

Installation and Setup 160 3. If someone has FTP'd to the IMG 1004 the "FTP Connection Status" field and the "Remote IP Address&q

IMG 1004 - SD Card 161 4. Modify the "file=" line on the bootup.cfg file just transferred. Verify the changes to this file are correct. Bel

9 IMG 1010 - Hardware Installation Hardware Installation Task Summary - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-

Installation and Setup 10 Site Preparation - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation Ens

IMG 1010 - Hardware Installation 11 Mounting The IMG 1010 can be mounted in a 19-inch rack. The mounting brackets can be mounted at either the front

Copyright and Legal Notice Copyright © 2005-2008 Dialogic Corporation. All Rights Reserved. You may not reproduce this document in whole or in part w

Installation and Setup 12 Unpacking - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation Retain all s

IMG 1010 - Hardware Installation 13 Rack Mounting - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installatio

Installation and Setup 14 19" Rack Mounting Procedure: 1. Remove the brackets from the front mount position. 2. Position the mounting bracket

IMG 1010 - Hardware Installation 15 Procedure 1. Remove existing 19" brackets from front mounting position. 2. Replace with 23" brackets

Installation and Setup 16 Surface Mounting - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation Moun

IMG 1010 - Hardware Installation 17 Connecting AC Power - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Insta

Installation and Setup 18 AC Power Module The AC power docking station provides an AC input power module with an integrated fuse, power switch, and

IMG 1010 - Hardware Installation 19 Connecting DC Power - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Insta

Installation and Setup 20 Single Power Source: The DC power module shown below is located at the rear of the docking station. Internally the output o

IMG 1010 - Hardware Installation 21 Redundant Power Source: A second power source can be added to the chassis for power redundancy. The secondary sou

Dialogic, Dialogic Pro, Brooktrout, Cantata, SnowShore, Eicon, Eicon Networks, Eiconcard, Diva, SIPcontrol, Diva ISDN, TruFax, Realblocs, Realcomm 10

Installation and Setup 22 Connecting DC Power to Ground Warning Always connect the DC unit to earth ground before connecting DC power to maintain sign

IMG 1010 - Hardware Installation 23 Connecting Ethernet and TDM Cables - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010

Installation and Setup 24 Timing - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation Timing Before

IMG 1010 - Hardware Installation 25 Cabling for Redundancy - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware In

Installation and Setup 26 Redundant Control - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation The

IMG 1010 - Hardware Installation 27 Redundant Data - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installati

Installation and Setup 28 Redundant Signaling - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation T

IMG 1010 - Hardware Installation 29 Redundant SS7 Signaling - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware I

31 IMG 1010 - Linux Red Hat Installation Installing Linux on the GCEMS Server Topic Location: IMG 1010-Installation and Setup Guide > IMG1010-L

Warranty for Hardware Products: Dialogic Corporation or its subsidiary that originally sold the hardware product ("Dialogic") warrants to

Installation and Setup 32 Partition Recommended with Hard Drive = 80 Gig / (Remaining Balance) boot 1024 MB swap 4096 MB usr 10240 MB home 1230

IMG 1010 - Linux Red Hat Installation 33 16. The installation on Red Hat Enterprise Linux is complete. You can register your copy of Linux and instal

Installation and Setup 34 Dell Server Configuration Details Topic Location: IMG 1010-Installation and Setup Guide > IMG1010-Linux Red Hat Instal

IMG 1010 - Linux Red Hat Installation 35 Recommended Linux Configuration and OS Settings Topic Location: IMG 1010-Installation and Setup Guide >

Installation and Setup 36 Linux Packages At the very least install the packages in the table below. It is recommended that when installing Linux that

IMG 1010 - Linux Red Hat Installation 37 Not Required The following Linux Services are not required. For superior IMG performance, it is advisable not

39 IMG 1010 - Software Installation and Setup Software Installation and Setup - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide >

Installation and Setup 40 Linux Services Needed The services such as DHCP and SNTP can be run on the Linux Server that the GCEMS is loaded on or can

IMG 1010 - Software Installation and Setup 41 Configuring the Linux User - (excelsw) Topic Location: IMG 1010-Installation and Setup Guide > IMG

IMPORTANT NOTE: Please be aware that the following terminology and abbreviations are used throughout this document. Please also be sure to consult

Installation and Setup 42 Installing GCEMS Software Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Se

IMG 1010 - Software Installation and Setup 43 6. Once finished an icon for ClientView, AdminView, StopGCEMS, and StartGCEMS is automatically created

Installation and Setup 44 GCEMS Installation Script Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and S

IMG 1010 - Software Installation and Setup 45 Installing IMG ClientView Software [excelsw@img2-dtran ftpBuilds]$ su Password: [root@img2-dtran ftp

Installation and Setup 46 installing the User Interfaces. For this installation to work properly, these variables must be set. These variables includ

IMG 1010 - Software Installation and Setup 47 Folders and Files Created During Installation Topic Location: IMG 1010-Installation and Setup Guide &

Installation and Setup 48 /opt/cantata (dialogic)/common directory backup During each day, files are generated in the IMG under multiple folders that

IMG 1010 - Software Installation and Setup 49 stats This folder contains the files that are used by MRTG and Cacti (10.5.0). The files are also used

Installation and Setup 50 opt/cantata (dialogic)/installs directory This folder contains a subfolder for each version of GCEMS and ClientView softwar

IMG 1010 - Software Installation and Setup 51 Configure GCEMS and Start Linux Services - IMG 1010 Topic Location: IMG 1010-Installation and Setup Gu

Installation and Setup 52 Create link using lnimg script 1. Go to one of the following directories depending on the software version being used.

IMG 1010 - Software Installation and Setup 53 Create dhcpd.conf file 1. As Super User, create the dhcpd.conf file. Run the dhcpd file creation scri

Installation and Setup 54 Create the ntp.conf file. 1. As a Super User Create the ntp.conf file. Go to /opt/cantata/common/osconfig (Software 10

IMG 1010 - Software Installation and Setup 55 CRON Jobs The IMG 1010 includes a crontab that manages GCEMS processes. This crontab runs automatically

Installation and Setup 56 Downloading System Software - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Instal

IMG 1010 - Software Installation and Setup 57 Diagram The following illustration shows the transfer of IMG 1010 System Software using FTP from an FTP

Installation and Setup 58 Starting GateControl EMS Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Set

IMG 1010 - Software Installation and Setup 59 2. If however the GCEMS had already been controlling the IMG(s) there will be a system.cfg file located

Installation and Setup 60 5. GCEMS is now started. Verify that all processes are running by entering the following command: $ ps -ef |grep Man You

IMG 1010 - Software Installation and Setup 61 Starting ClientView Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Insta

vii Table Of Contents IMG 1010 - Introduction ...1 Overview of Instal

Installation and Setup 62 Restarting EventView If EventView is closed and you would like to restart it, you can do so from the menu-bar in ClientView

IMG 1010 - Software Installation and Setup 63 Configuring Remote Desktop Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Softwar

Installation and Setup 64 4. To start VNC server, enter the following command below. If this is the first time you are starting VNC you will be asked

IMG 1010 - Software Installation and Setup 65 Troubleshooting: Use this troubleshooting section to try and diagnose any problems that could arise Sce

Installation and Setup 66 Scenario 2: PROBLEM: 2. Cannot logon to VNC server through VNC Viewer. Get unable to connect to host error message SOLUTI

IMG 1010 - Software Installation and Setup 67 v. Verify that runlevels 3 4 and 5 are all on by entering the following command $/sbin/chkconfig vncse

Installation and Setup 68 Helpful Commands: The following commands can be accomplished as an excelsw user Command: Description: $ vncserver :1 Sta

IMG 1010 - Software Installation and Setup 69 Selecting/De-selecting Linux Services Topic Location: IMG 1010-Installation and Setup Guide > IMG

Installation and Setup 70 Installing ClientView for Windows® Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installati

IMG 1010 - Software Installation and Setup 71 Setting Host Flags Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Insta

Installation and Setup viii IMG 1004 - Introduction ...91 Overview of In

Installation and Setup 72 GSM - FR Dynamic Not Supported Not Supported Yes Yes G.726-32/G.721 Static Not Supported Yes Yes Yes G.726-32/G.721 Dyna

IMG 1010 - Software Installation and Setup 73 Sample dhcpd.conf File - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010

Installation and Setup 74 Assigning ClientView Users Topic Location: Administration > User Management Unless you specifically assign user privile

IMG 1010 - Software Installation and Setup 75 Changing or Deleting GCEMS and User Interface Topic Location: IMG 1010-Installation and Setup Guide &

Installation and Setup 76 IP Security for IMG and GCEMS Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation an

IMG 1010 - Software Installation and Setup 77 Connections to the GCEMS server Port # Description Purpose Connection from TCP: 22 SSH Remote a

79 IMG 1010 - SD Card Downloading System Software Using Boot File on an SD Card - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide >

Installation and Setup 80 STEPS: 1. Insert the SD Card into an SD Writer connected to a PC. 2. On the SD Card is a file named bootup.cfg. Open thi

IMG 1010 - SD Card 81 4. Any line beginning with the # symbol is a comment and is not processed by the IMG. Below is the information the user will e

1 IMG 1010 - Introduction Overview of Installation and Setup - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Introduct

Installation and Setup 82 Downloading IMG System Software From an SD Card - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1

IMG 1010 - SD Card 83 4. Below is what the SD Card bootup.cfg information will look like. ################################################# #######

Installation and Setup 84  yiaddr --> IP Address of the IMG 1010 being loaded  subnetmask --> Subnet mask of the IMG 1010 being loaded  gi

IMG 1010 - SD Card 85 Distributing System Software Using an SD Card - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-SD

Installation and Setup 86 Default bootup.cfg Configuration File - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-SD Car

IMG 1010 - SD Card 87 SD Card Remote Provisioning - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-SD Card Overview Th

Installation and Setup 88 3. If someone has FTP'd to the IMG 1010 the "FTP Connection Status" field and the "Remote IP Address&q

IMG 1010 - SD Card 89 5. Modify the "file=" line on the bootup.cfg file just transferred. Verify the changes to this file are correct. Belo

91 IMG 1004 - Introduction Overview of Installation and Setup - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Introdu